FAQ
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Frequently asked questions
Everything you need to know about how GroupHound finds leads, sends alerts and fits into your day.
Getting started
The basics, and how to get in.
GroupHound watches local Facebook groups you already belong to and alerts your phone or computer when someone asks for what you do, like “Does anyone know a good plumber?” Each alert comes with a reply already drafted, so you can be the first helpful answer in the thread.
Any local service business people ask about in community groups: real estate agents, plumbers, electricians, HVAC, contractors and remodelers, roofers, landscapers, cleaners, painters, pest control and more.
GroupHound is in an invite-only beta. Request an invite and we’ll email you when your spot is ready.
A computer with Chrome that stays on during the day, a phone for alerts (on iPhone, iOS 16.4 or newer), and membership in the local Facebook groups where people ask for recommendations.
How it works
What GroupHound watches and how it decides what counts.
The GroupHound Collector, a Chrome extension on your computer, reads the groups you’re in and passes along posts that match your keywords. GroupHound’s AI then checks each one and only alerts you when it looks like a real request.
Yes. The Collector runs in Chrome on your computer, so it watches your groups while that computer is awake and Chrome is open. Your alerts still reach your phone wherever you are.
Posts where someone asks for a recommendation or help with the kind of work you do. Ads and promo posts from other businesses are screened out.
Yes. Tap “Not a lead” on anything that isn’t a fit, or “This was a lead” on a post it skipped. Both teach the AI what a lead looks like for you. The Skipped tab shows the last 7 days of screened-out posts and why each was skipped.
Yes. You start from suggested keywords for your trade and add or remove your own. You can also add skip phrases to screen out posts you never want.
Use “Ignore this poster” and you won’t be alerted about their posts again.
No. GroupHound recognizes a post it has already sent you.
Alerts and replies
How you hear about leads and respond.
GroupHound installs on your phone’s home screen like an app and sends push alerts, with a badge count on the icon. You can also send new leads to a Slack channel, and get a daily or weekly email report.
No. You reply from your own Facebook account, the same way you always would. GroupHound drafts the reply and takes you straight to the post.
Yes. The draft is a starting point. Edit it however you like before you post it.
Each alert links to the exact post. If that link doesn’t work, GroupHound opens a search inside the group so you can find it.
Account and privacy
Your login, your data and your plan.
No. The Collector works inside your own Chrome browser, where you’re already logged in to Facebook. You never give GroupHound your Facebook password.
Only posts from your groups that match your keywords are sent to GroupHound to be checked. [Add your data-retention and privacy details here.]
GroupHound is currently an invite-only beta.
Plans renew every 30 days, and you can cancel from your account settings whenever you like. You’ll keep full access until the end of your current 30-day cycle, and you won’t be charged again.
Use “Forgot password?” on the login page and we’ll email you a reset link.
Still have a question?
Request an invite and ask us anything, or send us a note.