Overview

This Privacy Policy explains how GroupHound dba Buy Sell Upstate LLC (“GroupHound,” “we,” “us”) collects, uses and shares information when you visit grouphound.io (the “Site”), use the GroupHound web app at app.grouphound.io (the “App”), or install the GroupHound Collector browser extension (the “Collector”). Together we call these the “Services.”

GroupHound helps local service businesses find requests for their services in Facebook groups they already belong to. Because of how the Services work, we handle two kinds of information: information about you, our customer, and limited information contained in group posts that match your keywords.

Information we collect

Information you give us

• Invite requests: your name, email, phone number (optional), business type, business name (optional), service area, and any groups you choose to list.
• Account information: your name, email address, password (stored in hashed form), time zone and settings.
• Your settings and content: keywords, skip phrases, ignored posters, report preferences, an optional Slack webhook link, and your feedback on leads such as “Not a lead” and “This was a lead.”
• Messages to us: anything you send when you contact support.

Information the Collector sends us

The Collector runs in your own Chrome browser, while you are signed in to your own Facebook account, and reads the groups you are a member of. It sends us only posts that match your keywords. For each matching post, that can include the post text, the name of the person who posted it, the group name, the post’s link and when it was posted. We never receive your Facebook password. The Collector also sends basic status information, such as when it last checked in, so we can tell you if it stops running.

Information collected automatically

• Device and usage information: such as browser type, device type, IP address, pages viewed and when you use the App.
• Cookies and similar technologies: the App uses a cookie to keep you signed in. The Site may use cookies for basic functionality [and analytics: name the tool you use, or delete].
• Push notification tokens: if you turn on alerts, your device provides a token that lets us send you notifications.

How we use information

• To provide the Services: find matching posts, decide whether they look like real requests, send you alerts, and draft replies you can edit.
• To improve your results: your keywords, skip phrases and lead feedback help tailor which posts reach you.
• To send account emails, such as invites, password resets and the daily or weekly reports you choose.
• To review invite requests and communicate with you about the beta.
• To keep the Services secure, prevent abuse and fix problems.
• To comply with law and enforce our terms.

We do not sell your personal information, and we do not use the content of group posts for advertising.

How we use AI

GroupHound uses an AI service provider, Anthropic, to evaluate whether a matching post looks like a real request and to draft suggested replies. To do this, we send the provider the post text and related details, along with relevant context such as your business type. The provider processes this information on our behalf under its commercial terms. Drafted replies are suggestions only. You decide whether to edit, post or ignore them, and you post replies yourself from your own account.

How we share information

We share information only as described here:

• Service providers that help us run the Services, including: Anthropic (AI processing), Render (App hosting and database), WP Engine (Site hosting), Resend (email delivery), Google Fonts (font delivery on the Site and App) [and Stripe (payments), once billing begins]. They may use the information only to provide services to us.
• Integrations you turn on: if you connect Slack, we send new leads and drafted replies to the channel you choose.
• Legal and safety: when required by law, or to protect the rights, safety or property of GroupHound, our users or others.
• Business transfers: as part of a merger, acquisition or sale of assets, subject to this Policy.
• With your consent or at your direction.

People who post in groups

If you post in a Facebook group where a GroupHound customer is a member, and your post matches their keywords, we may process your post on that customer’s behalf so they can see and respond to it. We use this information only to deliver the Services to that customer. Screened-out posts appear in the customer’s Skipped tab for 7 days. If you would like us to delete information about a post you made, contact us at [privacy contact email] with a link to the post.

How long we keep information

• Account information: for as long as your account is open, and for 60 days after you close it, unless the law requires us to keep it longer.
• Leads and matched posts: 90 days.
• Screened-out (skipped) posts: shown in your Skipped tab for 7 days.
• Invite requests that don’t become accounts: 30 days.

Your choices and rights

• You can update your settings, keywords and report preferences in the App at any time.
• You can turn off push notifications in your device settings, disconnect Slack, or set email reports to off.
• You can stop the Collector at any time by disabling or removing the extension.
• You can ask us to access, correct or delete your personal information by emailing support@grouphound.io. We will respond as required by applicable law.
• Depending on where you live, you may have additional rights under state privacy laws. 

Security

We use reasonable safeguards designed to protect information, including encrypted connections (HTTPS) and hashed passwords. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children

The Services are for businesses and are not directed to anyone under 18. We do not knowingly collect personal information from children. If you believe a child has given us information, contact us and we will delete it.

Changes to this policy

We may update this Policy from time to time. If we make material changes, we will notify you by email or in the App before they take effect. The “Effective date” at the top shows when it was last updated.

Contact us

Questions about this Policy or your information? Contact us at:

GroupHound
support@grouphound.io