1. Agreement to these terms

These Terms of Service (“Terms”) are an agreement between you and GroupHound dba Buy Sell Upstate LLC (“GroupHound,” “we,” “us”). They cover your use of the GroupHound website at grouphound.io, the web app at app.grouphound.io, the GroupHound Collector browser extension, and any related emails, alerts and integrations (together, the “Service”).

By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you use the Service for a business, you agree to these Terms on behalf of that business and confirm you have authority to do so. If you don’t agree, don’t use the Service.

2. Eligibility and your account

• You must be at least 18 and able to form a binding contract.
• The Service is for businesses and professionals, not personal or household use.
• Keep your login details private and accurate. You’re responsible for everything that happens under your account, including on any computer where the Collector is connected to it.
• Tell us right away at [support email] if you think someone has accessed your account without permission.

3. Beta and invite-only access

GroupHound is currently in an invite-only beta. During the beta:

• Features may change, break or be removed, and the Service may have more errors and downtime than a finished product.
• We may limit, pause or end beta access at any time.
• We may ask for feedback. Taking part is optional.
• Any special beta or “founding member” pricing is described in Section 8.

4. How the Service works

GroupHound helps you find posts in online community groups where people ask for the kind of service you offer.

• The Collector. The Collector is a browser extension you install on your own computer. It runs in your browser, uses your own logged-in Facebook session, and reads posts in groups you have joined. It sends posts that match your keywords to your GroupHound account. It only runs while your computer is on and your browser is open.
• Screening and drafted replies. We use automated tools, including third-party artificial intelligence (AI) services, to screen matched posts and draft suggested replies. Screening can be wrong: it may miss real requests or flag posts that aren’t.
• Alerts and reports. We send alerts and reports by push notification, email and, if you connect it, Slack.
• No guarantee of results. We don’t promise any number of leads, replies, customers or sales.

5. Facebook and other platforms

GroupHound is not affiliated with, endorsed by or sponsored by Meta Platforms, Inc. or Facebook. “Facebook” is a trademark of Meta.

• You use your own Facebook account and are responsible for following Facebook’s terms and policies, and the rules of each group you belong to.
• Only connect the Collector to groups you have joined and are allowed to view.
• Facebook may change its site, limit or suspend accounts, or take other action at any time. Those changes can stop the Collector from working. We aren’t responsible for any action Facebook or a group administrator takes against your account.
• You post replies yourself, on Facebook. GroupHound does not post, comment or message on your behalf.

6. Your content and AI-drafted replies

• Your content. You keep ownership of the content you add to the Service, such as keywords, skip phrases, settings, edits to replies and feedback on leads (“Your Content”). You give us permission to store and use Your Content to run, maintain and improve the Service for you.
• Collected posts. Posts the Collector sends to your account come from groups you can already see. We store them to show you leads and reports, and we keep them only as long as described in our Privacy Policy.
• Learning from your choices. When you mark posts (for example, “Not a lead” or “This was a lead”), we use those choices to improve screening for your account. 
• Drafted replies are suggestions. AI-drafted replies can be inaccurate, incomplete or unsuitable. Review and edit every reply before you post it. You are responsible for what you post, including any claims about your services, pricing, licensing or availability.
• Professional rules. You are responsible for following the laws, licensing rules and advertising rules that apply to your trade, such as real estate advertising and brokerage rules or contractor licensing requirements.

7. Acceptable use

You agree not to:

• Use the Service to send spam, harass anyone, or post false, misleading or deceptive content.
• Collect or use information about people for any purpose other than responding to their requests for your services, or sell or share leads with others.
• Use the Service in a way that breaks any law, Facebook’s terms, or a group’s rules.
• Share your account, resell the Service, or let people outside your plan use it.
• Copy, modify, reverse engineer or interfere with the Service or the Collector, or try to get around plan limits or security measures.
• Upload malicious code or overload our systems.

We may remove content, limit features or suspend accounts that break these rules.

8. Plans, billing and free trials

This section applies once paid plans are available. Beta access is free.

• Plans. Each plan includes the features and limits shown on our Pricing page when you subscribe, such as the number of groups watched and the number of users.
• Payment. Subscriptions are billed in advance, monthly or yearly, through our payment processor, Stripe. You authorize us to charge your payment method for each billing period plus any applicable taxes.
• Automatic renewal. Your subscription renews automatically at the end of each billing period until you cancel.
• Free trials. A free trial lasts 14 days unless your offer says otherwise. Card required to start. If you don’t cancel before the trial ends, your paid subscription starts and you’ll be charged.
• Founding member pricing. If you receive founding member pricing, you keep that price for as long as your subscription stays active on the same plan. It ends if you cancel, your subscription lapses for non-payment, or you change plans/
• Price changes. We may change prices for future billing periods. We’ll give you at least [30] days’ notice by email, and the new price applies at your next renewal.
• Failed payments. If a payment fails, we’ll retry and email you. If it still isn’t paid after 7 days, we may pause alerts or suspend your account until it’s paid.
• Plan changes. Upgrades take effect right away and are prorated. Downgrades take effect at the next billing period.

9. Cancellation and refunds

• GroupHound subscriptions renew automatically every 30 days from the date you subscribe.
• You can cancel anytime from your account settings, and you won’t be charged again after you cancel.
• When you cancel, your account stays active through the end of your current 30-day billing cycle. After that, your alerts, drafted replies and reports stop, and your account switches to inactive. We don’t give refunds or partial credits for unused days in a billing cycle.
• If you cancel during your free trial, you won’t be charged at all.

10. Privacy

Our Privacy Policy explains what information we collect, including account details and the group posts the Collector sends to your account, and how we use, share and protect it. By using the Service, you agree that we can handle information as it describes.

11. Our property and your feedback

• The Service, including its software, the Collector, design, text and the GroupHound name and logo, belongs to GroupHound and is protected by law. These Terms give you a limited, non-exclusive, non-transferable right to use the Service for your business while your account is active. They don’t transfer any ownership to you.
• If you send us ideas or feedback, we may use them without owing you anything.

12. Third-party services

The Service relies on and connects to services run by others, such as Facebook, Slack, our email provider, our payment processor and our AI providers. Their own terms govern your use of them, and we aren’t responsible for how they work or for changes they make.

13. Availability and changes to the Service

• We work to keep the Service running, but it may be unavailable at times, including for a few minutes while we release updates.
• We may add, change or remove features. If we make a change that significantly reduces a paid plan, we’ll tell you in advance.

14. Suspension and termination

• You can stop using the Service and close your account at any time.
• We may suspend or end your access if you break these Terms, don’t pay, put the Service or others at risk, or if we stop offering the Service. Where reasonable, we’ll tell you first.
• Sections that by their nature should continue after your account ends (such as payment owed, ownership, disclaimers, limits of liability, indemnity and governing law) continue to apply.

15. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT ALLOWED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DON’T WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT IT WILL FIND EVERY RELEVANT POST, THAT SCREENING OR AI-DRAFTED REPLIES WILL BE ACCURATE, OR THAT IT WILL KEEP WORKING WITH FACEBOOK OR ANY OTHER PLATFORM.

16. Limitation of liability

TO THE FULLEST EXTENT ALLOWED BY LAW:

• WE WON’T BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST BUSINESS, LOST LEADS, OR ANY ACTION A THIRD-PARTY PLATFORM TAKES AGAINST YOUR ACCOUNT.
• OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO THE SERVICE WON’T EXCEED THE GREATER OF THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AND [$100].

Some places don’t allow certain of these limits, so they may not all apply to you.

17. Indemnity

You agree to defend and hold harmless GroupHound and its owners and team from claims, losses and costs (including reasonable attorneys’ fees) that come from your use of the Service, the replies and content you post, your breach of these Terms, or your breach of any law or third-party terms, including Facebook’s.

18. Governing law and disputes

• These Terms are governed by the laws of the State of South Carolina, without regard to its conflict-of-law rules.
• Before filing a claim, you agree to contact us at [support email] and try to resolve it informally for at least 30 days.
• Any dispute that isn’t resolved will be handled in the state or federal courts located in Greenville, South Carolina, and both of us agree to those courts’ jurisdiction. 

19. Changes to these Terms

We may update these Terms from time to time. We’ll post the new version here with a new effective date, and for significant changes we’ll email you at least 14 days before they take effect. If you keep using the Service after changes take effect, you accept the updated Terms.

20. General terms and contact

• These Terms and our Privacy Policy are the whole agreement between you and us about the Service.
• If any part of these Terms can’t be enforced, the rest stays in effect. Our not enforcing a right isn’t a waiver of it.
• You can’t transfer these Terms without our written consent. We may transfer them as part of a merger, sale or reorganization.
• Neither of us is responsible for delays caused by events beyond reasonable control.

Questions? Contact GroupHound at support@grouphound.io