Support
Support
How can we help?
Quick fixes for the most common questions, and a real person to talk to when you need one.
Getting started
Invites, logging in, picking keywords and your first alert.
The Collector
Installing the Chrome extension, connecting it and keeping it running.
Alerts on your phone
Adding GroupHound to your home screen and turning on notifications.
Leads and replies
Missed leads, posts that aren’t leads, Slack and email reports.
Troubleshooting
Quick fixes
Getting started
From your invite to your first lead alert.
I got an invite. What do I do first?
Open the link in your invite email to set your password and log in. Then follow Setup: add the Collector to Chrome, pick your keywords, and add GroupHound to your phone so alerts reach you.
I forgot my password.
Tap “Forgot password” on the login screen and enter your email. We’ll send a reset link. If it doesn’t arrive in a few minutes, check your spam folder.
How do I choose good keywords?
Start with the suggested keywords for your trade, then add the jobs you want more of and the words your customers actually use, like “leak” or “water heater.” You can change them anytime.
The Collector
The Chrome extension that watches your groups and sends matches to GroupHound.
Why did I stop getting alerts?
The Collector only runs while your computer is awake and Chrome is open. If your computer sleeps or Chrome is closed, it pauses until you’re back. Your email report also warns you if it hasn’t checked in for over a day.
The Collector says it isn’t connected.
Open the Collector from your Chrome toolbar and enter the connect code from Setup in GroupHound. If it still won’t connect, make sure you have the latest version of the extension.
“Open the post” opens a search instead of the exact post.
When GroupHound can’t link straight to a post, it opens a search inside the group so you can find it quickly. Updating to the latest Collector gives you exact links more often.
Alerts on your phone
GroupHound works like an app on your home screen.
How do I get alerts on my iPhone?
Open GroupHound in Safari, tap Share, then “Add to Home Screen.” Open it from the new icon and allow notifications. Push alerts need iOS 16.4 or later.
I’m not getting notifications.
Make sure you opened GroupHound from the home-screen icon, not the browser, and that notifications are allowed for it in your phone’s settings. If you turned them off, remove the icon, add it again and allow notifications.
The app looks out of date or shows an error.
Close and reopen GroupHound to load the latest version. If you see an error page for a minute or two, we’re likely releasing an update: wait a moment and try again.
Leads and replies
Teach GroupHound what a lead looks like for your business.
I’m getting posts that aren’t leads.
Tap “Not a lead” and GroupHound learns from it. For a repeat advertiser, use “Ignore this poster.” You can also add skip phrases in Settings to screen out posts you never want.
I think GroupHound missed a lead.
Check the Skipped tab, which keeps a week of screened-out posts and why each was skipped. Tap “This was a lead” to move it to Leads, and GroupHound will learn from it. Adding a keyword can help too.
How do I get leads in Slack or by email?
In Settings, paste a Slack Incoming Webhook link to post new leads to a channel, or choose daily or weekly email reports. Each has a test button so you can check it works.
Contact support
Still stuck? Send us a note.
Tell us what’s going on and we’ll get back to you by email. Screenshots help, so feel free to mention what you’re seeing.
- support@grouphound.io
- Within one business day